Weekly Updates

17.06.2025

Customer Module Navigation Enabled for Viare Clients

We have enabled the Customer module in the Viare navigation, allowing users to search for and add customers directly. This enhancement ensures customer data is easily accessible, supporting better service and reduced cost to serve. The update includes the "Customer Search" and "Add New Customer" pages, and tabs for Detail, Orders, and History/CRM. Admin search now also includes customer records. Relevant permissions have been updated for new setups, with optional updates for existing Viare clients.

Fixes and updates that have been applied this week:

• Fixed an issue where users without edit permissions lost all roles after changing their password.
• Resolved issue of pigeonhole being allocated to more than one order.
• Improved canonical link logic to exclude non-catalogue types, preserve manual entries, and prevent empty or duplicate links.
• Added new fraud risk scoring for recently created accounts to help detect and prevent suspicious order activity.
• Changes made to implement Create Registry API
• Adding Wishlist items' brand details and its canonical information to the Wishlist API.
• Included delivery company in orders when generating Shippit labels.
• Added persistent cart logic check when doing password reset.
• Removed unused and vulnerable code to eliminate SQL injection and unsafe file upload risks.

10.06.2025

Fixes and updates that have been applied this week:

• Fix pagination on product search results page.
• Make the search of catalogues in product search option to reduce loading time.

04.06.2025

Fixes and updates that have been applied this week:

• Yotpo configuration & performance improvements.
• Added support for the add product to gift registry API.
• Added support for 3D Secure payments through the Braintree provider.
• Added the ‘remember me’ option when logging in to the Sign-Up API.

27.05.2025

Fixes and updates that have been applied this week:

• Reduce the possibility to have 'Error' on Stock required table.
• 3rd party software packages used by iSAMS have been updated to their latest versions.
• Dismissed priority notifications will now remain hidden until the next Call To Action generation cycle and will only show again if conditions have changed, preventing repeated popups every 5 minutes.
• Extend the Gift Registry API with two new endpoints, one that returns a collection of active gift registries for the current customer and the other that returns details of the requested gift registry using the provided guid.

20.05.2025

Automated Catalogue Management.

We’re pleased to announce the release of the first phase of Automated Catalogue Management, a major step forward in streamlining how you manage product catalogues. This new functionality is designed to significantly reduce manual effort by enabling catalogues to be automatically populated based on predefined rules. You can now define conditions using product attributes such as Brand, Supplier, Product Type, Colour, and is Discounted to dynamically manage catalogue content.

Key Benefits.

Efficiency Gains.

Automatically include products that meet your specified criteria, saving time and reducing the need for manual updates.

Greater Flexibility.

Update rules as your business needs evolve, while retaining any manually added items.

Improved Accuracy.

Maintain consistent and up-to-date catalogues without repetitive work.

Scalable Management.

Easily handle larger and more complex catalogues with confidence.

This is the first step in a broader initiative to enhance product catalogue capabilities. We look forward to bringing you further improvements in the near future.

Fixes and updates that have been applied this week:

• Fixed issue where a successful payment attempt that quickly followed a failed payment attempt was not recorded in iSAMS.
• Two new API methods, ListProductsCreated and ListProductsModified, have been added to allow retrieval of product style codes based on creation or modification date ranges.

13.05.2025

Smarter Order Routing – Flexible Percentage Fulfilment Filter and Age Threshold Options

We’ve expanded our order routing capabilities, introducing a more flexible approach to fulfilment that helps stores balance speed, efficiency, and customer satisfaction.

New Capabilities Now Available.

Percentage Fulfilment Filter.

Now, orders can be routed to stores based on the percentage of the order they can fulfil. This can be configured at any level – from 100% for full fulfilment to lower thresholds, such as 80% for secondary locations. This approach reduces split shipments and partial picks, streamlining your order processing.

Age Threshold Filter

The Percentage Fulfilment filter can now be paired with an Age Threshold filter, allowing orders to remain in the global order pool for a set period (e.g., 2 hours) before falling back to split logic if not fully fulfilled. This ensures that orders have the best chance of being fully fulfilled before being divided across multiple locations.

Key Benefits.

Cost-Efficient Fulfilment.

Reduce shipping and packaging costs by prioritising single-store fulfilment, where possible, to minimise split shipments.

Speed and Flexibility.

Ensure orders don't get stuck. The Age Threshold filter provides a controlled fallback, enabling you to fulfil orders on time, even if initial attempts at full fulfilment aren't possible.

Improved Customer Experience.

Where feasible, customers receive their complete orders in a single shipment, reducing delays and confusion.

Operational Efficiency.

Store teams focus on orders they can fully complete, reducing the effort spent on partial picks and improving workflow efficiency.

This powerful combination of filters is fully configurable, allowing you to strike the right balance between optimising costs and ensuring prompt fulfilment for your customers.

Fixes and updates that have been applied this week:

• Configurable RMProfiler credit card name check, to enable the credit card name and the billing name of an order to be checked and reflected on the risk points in RMProfiler.
• New 'Add Product to Cart from Gift Registry' API has been created.
• Add optional support for sending the customers billing phone number to WindCave when initiating a WindCave hosted (PxPay) transaction.

06.05.2025

Fixes and updates that have been applied this week:

• The downloaded picklist (CSV) has been updated to accurately show the current status of items, including those that have been shortpicked. New columns like Available, Backordered, Unavailable, Applied to stock, and Shortpick Reason have been added to improve clarity and align the download with the on-screen view.
• Updated the Site Information, Tax, Accepted Credit Cards, and Homepage Metadata pages in the setup and configuration area to use the new admin styling.
• Enhancement made to correct amount of records updated when using product update API to not ignore 3PL status orders.
• Resolved issue in the Consumer API that could prevent a customer from being able to continue with a WindCave hosted payment method. This issue could occur when a customer initiates but does not complete a payment, then attempts to continue in another session.