Platform
eStar delivers and develops a feature-rich, enterprise class eCommerce platform that is proven, reliable, scalable and secure. eStar’s eCommerce platform powers some of the most prominent retail and merchandise brands across Australasia.
Foundation for growth
Power and scalability
At the heart of your digital flagship store is the eStar eCommerce platform: highly-functional technology, reliable, modular and secure. It provides the foundation for exceptional customer experience and supports you in driving sales and growth for your store, online and emerging digital channels.
Content, merchandising, SEO
Control and function
Put powerful tools to manage content, merchandising, and SEO-related activities in your eCommerce team’s hands.
Mobile commerce
Be everywhere
Align your digital strategy across multiple channels to create a seamless customer experience. We ensure the mobile experience is user friendly, to maximise sales and reflect your brand.
- Omnichannel capabilities – Integrating a fully functioning responsive site that works effortlessly across devices provides the best user experience for your customer.
- Reach customers anytime, anywhere – Design that always considers the mobile experience and ease of use when customers are on the go.
- Follow your customers lead – Mobile-first discovery and shopping continues to grow, and amazing mobile experiences are critical to success.
Payments
Flexible and seamless
We partner with nine different payment providers so you can align your payment gateway with your customers needs.
Our platform and partners can power your site to:
- Support multiple currencies: Scale your online store to meet the needs of international customers across markets brands and regions.
- Enable your customers to use multiple payment types: Customers can buy now, pay later, Laybuy items, pay through internet banking, credit cards and more. All through secure payment sites, minimising the risk of fraud.
- Support rewards points, gift cards and vouchers: Build more loyal customers using various loyalty-based payment methods.
- Minimise risk of credit card fraud: Our highly secure platform minimises risk of credit card fraud by 300%.
Online fraud protection
Mitigate risk
Protect your business and reduce fraudulent transactions and chargebacks with eStar’s built-in risk management solution.
Customer service
Sell more
Extend eCommerce capabilities across traditional sales channels, including mail and phone based ordering.
Order management
Be efficient
Automate and orchestrate key order processes with intelligent order management and fulfilment solutions.
Hosting and Network Environment
Assured confidence
Our servers are located at CCL. A highly secure facility off site where your data is stored privately. There are backup generators and services to maximise uptime. Due to this highly secure facility and back up databases, eStar's application availability rates are incredibly high, with annualized availability exceeding 99.99%.
Features of CCL hosting network includes:
- Renewable power – Rack density to 30kW, 2N uninterrupted power supply, 2N backup diesel generators.
- Efficiency – Artesian water-cooling system, air-side economiser utilised to cool the datacentre, free cooling secondary water chiller.
- World class security – perimeter fence, motion activated security, photoelectric infrared beam network, 24/7 manned facility.
Continuous platform updates
Weekly improvements
The eStar platform is updated on a weekly basis to ensure you always have the latest technology on your side. As an evergreen platform, you no longer need to worry about upgrades or re-platforming, as it is constantly evolving to meet our clients' needs.
Updates include:
- Security, Performance & Quality Improvements
- New Features & Connectors
- Improved User Experience
Data and payment security
PCI compliance
eStar is PCI DSS Level One compliant (Payment Card Industry, Data Security Standard). We follow the highest standards to accept safely and securely, store, process, and send cardholder data. This ensures your customers data is safe during credit card transaction to prevent fraud and data breaches on your site.
Our security measures include, but are not limited to:
- Firewall configuration to protect cardholder data
- Regularly updated anti-virus software
- Restricted physical access to cardholder data by storing data in VX rail which is only accessible by swipe card
- Unique ID to each person with computer access
- Maintaining a security policy which all personnel in the company are compliant to
- Behavioural analysis and pattern matching to identify expected behaviour of customer placing order to drastically reduce risk of credit card fraud
System integration
Works with you
Improve productivity and operational efficiencies with seamless integrations to supporting systems, open API’s, and rich data models.