eStar senior project manager Patrick Gaskin shares why the 'Delta consumer' is redefining customer experience.

Last year I wrote about the COVID consumer and how the ebb and flow of what, in hindsight, was a predictable cycle of lockdowns and subsequent easing of restrictions was impacting consumers.

Since then, a lot has changed. So how has it changed consumer behaviour and eCommerce?

eStar senior project manager Patrick Gaskin discusses store fulfilment in the time of COVID.

The disruption of the past 18 months has brought on change, both temporary and permanent. Central business districts – the mecca of foot traffic – have remained largely deserted as people continue to work from home and shop online. Lockdowns remain a constant threat, fuelling uncertainty and hurting consumer confidence.

eStar client, Briscoes implemented eStar Digital Picking earlier this year with the aim to streamline fulfilment, improve picking productivity and reduce manual processes.

Digital Picking is an extension of eStar’s Order Management and Fulfilment module and is easily configured and compatible with a range of handheld devices.

Take your picking to the next level. An extension of the Order Management and Fulfilment module that is easily configured and compatible with a range of handheld devices, eStar's new Digital Picklists drive massive efficiencies for picking.

eStar is excited to announce a formal partnership with Klarna. Together we have built support in the eStar Commerce platform to be able to offer Klarna to all our clients.

Klarna has been connecting the world's biggest brands with customers for over 15 years. With Klarna, shoppers get the freedom to shop when inspired and pay later. Letting customers pay with flexibility.

Comma Consulting founder Greg Randall asks what does the Order Management function need to look like in the future?

The Pandemic has made a significant impact (and continues to have an impact) on the order management business function for retail business models.