eStar chief growth officer Alison Crosbie explores how retailers are sustaining post-COVID growth with the shakeup of order management and fulfilment.

COVID sent online shopping through the roof.

Consumers across the globe spent $900 billion more at online retailers in 2020 versus the prior two-year trend, according to a report from the Mastercard Economics Institute.

 

eStar has been nominated for the NORA Solution Partner Awards for Best Fulfilment Technology and Best eCommerce Platform.

This is a fantastic achievement and the second time eStar has been nominated in these awards.

eStar’s new dispatch grid provides a comprehensive top-down view of fulfilment operations and performance. It allows administrators to monitor order throughput, at the network, region, and store level. The grid uses a traffic light system to help easily identify issues, and also allows the user to quickly review a specific fulfilment location and identify bottlenecks.

eStar client services and partner manager Kylie Williams examines what makes peak trading the icing on the cake.

Late last year when thinking ahead about the Boxing Day promotional period, it was much like most of 2020 summed up in two words: unpredictable and uncertain. However, Boxing Day in terms of peak trade continued to be hugely successful.

eStar chief technology officer Matt Neale asks, is business intelligence an oxymoron or just misunderstood?

Effective use of data brings clarity to decisions, information to strategy, and ultimately - intelligence to business, but there is a common misconception we need to address, that data equals intelligence.

The COVID-19 pandemic has provided a prime example of how quickly consumer trends change. Click & collect was once seen by retailers as an outdated avenue to drive additional online orders. Now consumers are demanding the system from retailers, perceiving it to reduce in-store contact, limiting exposure to bacteria.