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fulfilment

Fulfilment What's the difference between ERP and OMS?

 Fulfilment What's the difference between ERP and OMS

Order Management Systems (OMS) and Enterprise Resource Planning (ERP) systems are two critical components in the modern retail business environment. While ERPs have been a stalwart presence in all manner of businesses for decades, OMS is a relatively new kid on the block. The age gap between the two systems reflects the evolution of business needs and technological advancements over time.

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Smarter fulfilment delivers lower costs and better customer experiences

As consumers expect ever faster and more efficient delivery, effective fulfilment and order management have become critical to the customer experience.

Moreover, eCommerce now regularly accounts for 25% or more of total sales at brick-and-click retailers and good fulfilment processes are critical to managing costs and maximising profitability.

Smarter fulfilment delivers lower costs and better customer experiences

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Set your sites

Mark Greaves Chief Fulfilment Officer at eStar discusses the need to focus on improving profitability from your eCommerce channel.

With eCommerce now accounting for a much larger portion of sales, the return from investing in efficiency gains has never been greater. A few years back when eCommerce channel sales comprised a smaller percentage of sales, it was easy to delay conversations on improving profitability and focus on growing top-line sales.

Set your sites

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