Stay informed with latest news from the world of eCommerce, new eStar updates and features and see how our clients are connecting with more customers than ever before.
Order Management Systems (OMS) and Enterprise Resource Planning (ERP) systems are two critical components in the modern retail business environment. While ERPs have been a stalwart presence in all manner of businesses for decades, OMS is a relatively new kid on the block. The age gap between the two systems reflects the evolution of business needs and technological advancements over time.
As consumers expect ever faster and more efficient delivery, effective fulfilment and order management have become critical to the customer experience.
Moreover, eCommerce now regularly accounts for 25% or more of total sales at brick-and-click retailers and good fulfilment processes are critical to managing costs and maximising profitability.
Mark Greaves Chief Fulfilment Officer at eStar discusses the need to focus on improving profitability from your eCommerce channel.
With eCommerce now accounting for a much larger portion of sales, the return from investing in efficiency gains has never been greater. A few years back when eCommerce channel sales comprised a smaller percentage of sales, it was easy to delay conversations on improving profitability and focus on growing top-line sales.
Click & Collect demand continues to grow faster than the rest of online orders and remains a key growth strategy for online. Click & Collect also can be known as a local pickup or BOPIS (Buy Online; Pick up In-Store). Click & Collect remains a key differentiator retailers have over the pureplay competitors.
eStar welcomes Mark Greaves to the team as our Chief Fulfilment Officer.
Mark has joined eStar to support eStar and Viare by providing both our clients and internal teams with access to his extensive order fulfilment knowledge.
eStar Senior Project Manager Patrick Gaskin looks into the latest fulfilment developments.
Two years has been a long time in the world of online fulfilment and the focus at this year's Retail Fulfilment Summit, which returned after an absence of two years, certainly reflected that.
