eStar welcomes Mark Greaves to the team as our Chief Fulfilment Officer.

Mark has joined eStar to support eStar and Viare by providing both our clients and internal teams with access to his extensive order fulfilment knowledge.

eStar Senior Project Manager Patrick Gaskin looks into the latest fulfilment developments.

Two years has been a long time in the world of online fulfilment and the focus at this year's Retail Fulfilment Summit, which returned after an absence of two years, certainly reflected that.

eStar Chief Technology Officer Matt Neale discusses the emergence of Order Management systems.

As eCommerce has been a common-place part of all retail business since the turn of the century, we’ve all become familiar with the acronyms of the various systems we use day-in day-out to run and manage our businesses and online operations; CMS, ERP, WMS, PIM, CRM… etc.

More recently, we’ve seen the emergence of a new one: OMS or Order Management System.

eStar Senior Project Manager Patrick Gaskin reveals how faster delivery can be cheaper.

A lot has been written recently about faster delivery methods. From Uber’s partnership with Shippit to deliver fashion within one hour, big fundraising rounds for services like Milkrun and the expansions of Google’s drone delivery service, Wing.

eStar account manager Amanda Dillon discusses fulfilling great expectations.

Customer expectations are constantly increasing and their expectations to have their orders delivered in full and on time and for a seamless shopping experience are higher than ever.

Retailers then must be able to support a streamlined fulfilment process, which is a simple aim but usually complex to achieve.

Despite the challenge of an 84-day store closure due to the pandemic; eStar client Briscoe Group has revealed a 20% increase in profit and a 21.4% increase in online sales for the year ending 30th January in their full year report.