By turning to eStar’s Order Management System during peak trading, Bed Bath & Beyond (BBB) was able to optimise its fulfilment performance. With 57 stores nationwide, store fulfilment and click & collect have been key to optimising their fulfilment network.
Delivering 92% of orders over Black Friday and Cyber Monday within 48 hours, the team saw how the improved speed and accuracy of fulfilment translated into positive customer satisfaction.
Work with the same team, achieving amazing results for BBB.
“With eStar’s Order Management System powering our fulfilment, we’ve been able to streamline our operations and improve inventory availability and accuracy to deliver a better customer experience when customers need it most. It’s been a standout peak for the team.”
Guy Hunt, General Manager of Bed Bath & Beyond.
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