Stay informed with latest news from the world of eCommerce, new eStar updates and features and see how our clients are connecting with more customers than ever before.
eStar account manager Amanda Dillon discusses fulfilling great expectations.
Customer expectations are constantly increasing and their expectations to have their orders delivered in full and on time and for a seamless shopping experience are higher than ever.
Retailers then must be able to support a streamlined fulfilment process, which is a simple aim but usually complex to achieve.
If it wasn’t already extremely obvious that logistics and the supply chain are critical in the post-pandemic world, the start of 2022 has made it very clear – painfully so.
Kylie Williams eStar Partner and Client Services Manager talks Top 5 Tips to Evaluate your Peak Season Performance.
As we reflect on 2021 and return from Christmas and New Year breaks to start the year refreshed, it is important, while it is still relevant, that you review your sales results and performance from Peak Season past and see where there is any opportunity for learnings and improvements.
eStar senior project manager Patrick Gaskin shares why the 'Delta consumer' is redefining customer experience.
Last year I wrote about the COVID consumer and how the ebb and flow of what, in hindsight, was a predictable cycle of lockdowns and subsequent easing of restrictions was impacting consumers.
Since then, a lot has changed. So how has it changed consumer behaviour and eCommerce?
eStar chief client officer Richard Berridge discusses why loyalty is important and not all about discounts.
Building a loyal customer base is one of the key foundations to retail success. Customers who are loyal to your brand spend more, and more frequently. They refer more customers than those who are brand agnostic. They are your greatest advocates, your greatest revenue driver, and your greatest source of feedback.
Never before have customers’ expectations been so high. Never mind the fact that online traffic has risen threefold, and internal processes are going beyond their limits, customers dont care.
eStar account director Jared Telling asks, how much is customer satisfaction worth?
