Click & Collect

Why offer Click & Collect?

Better customer experiences

Customers opt to Click & Collect for the ease of shopping online and the instant gratification of the purchase - minus the shipping costs, delivery waiting times, and the hassle associated with coordinating receipt of a delivery.

For Retailers, Click & Collect drives significant benefits: reducing eCommerce fulfilment costs, and streamlining processes with Click & Collect implemented as a precursor to doing store fulfilment for online orders. More importantly, Click & Collect engages the store teams into Unified Commerce - highlighting how the online and offline channels work together to bring in sales. Customers buy online and come to the store to pick up the order, creating cross-selling and impulse-buying sales opportunities.

Supported fulfilment models

Leveraging the store network

The eStar Click & Collect module supports fulfilment of orders direct from store stock (fulfil-from-store model), or shipped from a central distribution point to the collection store (ship-to-store model).

Click & Collect is by default, part of the Order Management and Fulfilment module.

Key features

Making stores a key part of your offer

• Manage (include or exclude) products for Click & Collect;
• Provide Click & Collect information at the product detail page;
• Allow customers to check Click & Collect availability at the product detail page;
• Enable customers to choose Click & Collect options at checkout, searching by location or by postcode;
• Manage stores in the Click & Collect network;
• Provide secure store access to the Click & Collect module;
• Notify customers at every point of the Click & Collect process; and
• Enable auditing of each collected order: from in-store receipt, packing, and collection.