eStar Order Management and Fulfilment

eStar Order Management and Fulfilment

Customers expect flexible, fast, and reliable delivery. Fulfilment is the last critical step in the eCommerce customer journey. It is an opportunity, not a threat, to your brand experience.

eStar eCommerce

Distributed order management

Orchestrate complex order workflows

eStar's distributed order management system enhances productivity by automating key order processes, and managing complex order workflows for different processing and fulfilment scenarios with minimum human intervention. Orders captured through the eCommerce site and the Customer Service module all go through the eStar Order Management and Fulfilment pipeline.

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eStar eCommerce

Pull-based fulfilment

Optimise your fulfilment processes

Maintain order flow throughout your organisation with a sophisticated solution that distributes orders across multiple dispatch points - store fulfilment locations, distribution centres, drop shipping points, third-party logistics suppliers - dynamically or on-demand based on a configurable set of KPIs through each area of your fulfilment pipeline. The solution is proven to improve delivery efficiency and customer satisfaction.

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eStar eCommerce

Global inventory

Create a single view of inventory across all channels

eStar eCommerce allows you to access all inventory across all channels in a single view, so you can see how your stock is placed anywhere, anytime.

  • Increase visibility and accuracy: Receive prompt inventory data from multiple sources, such as warehouse or distribution centers, stores and dropshipping suppliers.
  • Allocate stock to each sales channel: Predefine your business rules, apply stock buffers and thresholds to safeguard against overselling.
  • Information transparency: Make informed decisions on which items are popular predict future demand.
  • Unique ID to each person with computer access
  • Maintaining a security policy which all personnel in the company are compliant to
  • Automated alerts: Be alerted to order more stock if there is an unexpected spike in demand.

Want to learn more about enabling optimised omnichannel fulfilment?

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Learn how Bed Bath & Beyond increased conversion rates by 57% through fulfilment optimisation

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A World Class eCommerce solution and rapid growth for David Jones

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eStar eCommerce

Click and collect

Offer convenience and drive store traffic

Click and collect is a win-win for both you and your customers. For your customers, it is being able to complete the purchase online without having to wait days for delivery. For you, it is driving foot traffic into your store network and influencing impulse purchases in-store. Whether it is a ship-to-store or a fulfil-from-store model - or a hybrid of the two - the eStar platform will support your requirements.

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eStar eCommerce

Dropshipping

Weave suppliers seamlessly into the fulfilment workflow

The eStar platform natively supports all dropshipping-related functions - from supplier-specific freight charges and shipping costs, to geolocation-based and multi-supplier order management.

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eStar eCommerce

Standalone order management and fulfilment

A distinct module

The eStar Order Management and Fulfilment module is agnostic and distinct from the full eStar eCommerce solution. It can be used with any front end content-management system to help drive maximum efficiency and improvement from your fulfilment operations.

Solving Store Fulfilment and making it a competitive advantage for Briscoes

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Start delivering outstanding digital experiences to your customers

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Latest news, views and updates

Is business intelligence an oxymoron or just misunderstood

This is how retailers are sustaining post-COVID growth

eStar chief growth officer Alison Crosbie explores how retailers are sustaining post-COVID growth with the shakeup of order management and fulfilment.

COVID sent online shopping through the roof.

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Distributed Order Management

eStar launches comprehensive Dispatch Dashboard

eStar’s new dispatch grid provides a comprehensive top-down view of fulfilment operations and performance.

It allows administrators to monitor order throughput, at the network, region, and store level. The grid uses a traffic light system to help easily identify issues.

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eStar delivers for Bed Bath & Beyond

Top it all off

eStar client services and partner manager Kylie Williams examines what makes peak trading the icing on the cake.

Late last year when thinking ahead about the Boxing Day promotional period, it was much like most of 2020 summed up in two words: unpredictable and uncertain. However, Boxing Day in terms of peak trade continued to be hugely successful.

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