Dropshipping

Suppliers in your fulfilment workflows

Capacity and better outcomes

Some retailers have an arrangement with their suppliers to send orders directly to customers, usually for both fulfilment efficiencies, and to offer endless aisles in-store and online - without needing to hold a significant amount of stock on hand.

This dropshipping process should be as transparent as possible to your customers, and must contribute positively to the overall customer experience.

eStar natively supports dropshipping. Seamlessly woven into the platform's Distributed Order Management and Pull-Based Fulfilment workflows, eStar helps ensure that the dropshipping process flows smoothly: from your suppliers getting notified and processing orders on your behalf, to you getting timely order fulfilment status updates, to your customers finally receiving their orders.

Key features

Capability and visibility

• Geolocation-based supplier assignment
• Multi-supplier order management
• Supplier-specific freight charging and shipping cost management
• Supplier-specific stock availability and control
• Supplier restricted access to the fulfilment module for centralised order processing
• Automated order exports to suppliers - either through formatted flat files or through API integration - for order processing
• Built-in fulfilment metrics reporting