Order Management

“We’ve been able to cope with 85% growth in volume out of one of our warehouses with a third less staff” Ecommerce Manager TS14Plus

Order Management System

eStar’s Distributed Order Management System aims to enhance productivity by automating key order processes.

Multiple dispatch locations can easily be set up, enabling customer orders to be processed from the optimal supply point, based on product availability or geographical proximity. The technology is delivered via browser that ensures scalability, flexibility, and capitalises on auto- identification technologies (scanning) to ensure accuracy and speed in terms of picking and item allocation.

The system supports procurement /product sourcing in both "stock present" and also “zero stock" supply scenarios.

The system can support multiple distribution models for dispatch and fulfillment. It may be configured to work equally well alongside a classical retail replenishment distribution system, (from a central warehouse or warehouses), as a "drop ship" model from suppliers or in a multi-point "fill from store" scenario; or in a combination of all of the above.

It provides the ability to orchestrate complex order workflows, for multiple processing scenarios through to fulfillment with minimum human intervention.

The workflows are designed to provide not only efficient pick, allocate and pack functions , but also seamlessly incorporate multiple integrated payment methods, and automated communications' in relation to orders. The incorporation of these two elements with the pick and pack function ensures key benefits for both customers and the brands using the system.

Firstly it provides a “virtual glass pipeline" in terms of order processing progress for both the consumer and administrator. Everyone knows where an order is at in terms of processing, with order status seamlessly updated to the customer. This is achieved through automated updating of orders to a customer via their logged in profile; as well as by way of automated email communications. The system administrator has the tools to update the status of orders in personalised manner; and bulk send these communications with ease, in advance of inbound enquiries. This minimises costly inbound email and call enquiries regarding the status of order from consumers. Thus reducing costs and improving customer experience.

In an ideal processing scenario, goods are first picked or receipted. Then allocated to a customer order by a simple scan, packed, and then scanned again. These actions trigger the delivery confirmation email, and simultaneously updating the customer's order history.

These are the only touch points in processing a customer order. This inherent automation of each processing step is transparent to the customer, with all payments and personalised email communications automatically actioned.

Our aim is to make the online channel not only the most convenient and cost effective channel to capture an order, but for it to be the most cost effective way for a merchant to fulfill orders also.

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