eStar Order Management and Fulfilment
Customers expect flexible, fast, and reliable delivery. Fulfilment is the last critical step in the eCommerce customer journey. It is an opportunity, not a threat, to your brand experience.
Distributed order management
Orchestrate complex order workflows
eStar's distributed order management system enhances productivity by automating key order processes, and managing complex order workflows for different processing and fulfilment scenarios with minimum human intervention. Orders captured through the eCommerce site and the Customer Service module all go through the eStar Order Management and Fulfilment pipeline.
Pull-based fulfilment
Optimise your fulfilment processes
Maintain order flow throughout your organisation with a sophisticated solution that distributes orders across multiple dispatch points - store fulfilment locations, distribution centres, drop shipping points, third-party logistics suppliers - dynamically or on-demand based on a configurable set of KPIs through each area of your fulfilment pipeline. The solution is proven to improve delivery efficiency and customer satisfaction.
Global inventory
Create a single view of inventory across all channels
eStar eCommerce allows you to access all inventory across all channels in a single view, so you can see how your stock is placed anywhere, anytime.
- Increase visibility and accuracy: Receive prompt inventory data from multiple sources, such as warehouse or distribution centers, stores and dropshipping suppliers.
- Allocate stock to each sales channel: Predefine your business rules, apply stock buffers and thresholds to safeguard against overselling.
- Information transparency: Make informed decisions on which items are popular predict future demand.
- Unique ID to each person with computer access
- Maintaining a security policy which all personnel in the company are compliant to
- Automated alerts: Be alerted to order more stock if there is an unexpected spike in demand.
Click and collect
Offer convenience and drive store traffic
Click and collect is a win-win for both you and your customers. For your customers, it is being able to complete the purchase online without having to wait days for delivery. For you, it is driving foot traffic into your store network and influencing impulse purchases in-store. Whether it is a ship-to-store or a fulfil-from-store model - or a hybrid of the two - the eStar platform will support your requirements.
Dropshipping
Weave suppliers seamlessly into the fulfilment workflow
The eStar platform natively supports all dropshipping-related functions - from supplier-specific freight charges and shipping costs, to geolocation-based and multi-supplier order management.
Standalone order management and fulfilment
A distinct module
The eStar Order Management and Fulfilment module is agnostic and distinct from the full eStar eCommerce solution. It can be used with any front end content-management system to help drive maximum efficiency and improvement from your fulfilment operations.
Dispatch Dashboard
The Dispatch Dashboard provides a comprehensive top-down view of fulfilment operations and performance
The dispatch dashboard provides a snapshot view of the various stages of processing and the items/orders requiring attention. This can be by individual dispatch point if these are used or an overview of all dispatch points.
Digital Picklists
Increase speed and accuracy
Take your picking to the next level. An extension of the Order Management and Fulfilment module, eStar's Digital Picklists drive massive efficiencies for picking. Visual and audible cues for incorrect and successful scans give instant validation that the correct item has been picked. They are faster and easier to use than manual picklists and reduce cost.
Latest news, views and updates
This is how retailers are sustaining post-COVID growth
eStar chief growth officer Alison Crosbie explores how retailers are sustaining post-COVID growth with the shakeup of order management and fulfilment.
COVID sent online shopping through the roof.
eStar launches comprehensive Dispatch Dashboard
eStar’s new dispatch grid provides a comprehensive top-down view of fulfilment operations and performance.
It allows administrators to monitor order throughput, at the network, region, and store level. The grid uses a traffic light system to help easily identify issues.
Top it all off
eStar client services and partner manager Kylie Williams examines what makes peak trading the icing on the cake.
Late last year when thinking ahead about the Boxing Day promotional period, it was much like most of 2020 summed up in two words: unpredictable and uncertain. However, Boxing Day in terms of peak trade continued to be hugely successful.