Clients

Clients

eStar powers some of Australasia's leading retail brands to deliver over $1.2B in online sales annually. Our best-in-breed commerce solutions give our clients an enterprise-grade agile, proven and scalable experience.

eStar provides a truly integrated service that enables our clients to rapidly scale their online operations and achieve considerable year on year growth. Our clients range from sophisticated direct-to-consumer brands, with their own stores and eCommerce presences, to high scale department store and retail chains.

Client success is at the heart of what we do. Click on the logos below to discover how eStar has consistently helped transform leading online retailers by implementing proven technologies, functionality, design and best business practices. Each case study provides examples of how eStar continually drives client success.

“We want to work with an eCommerce partner who could deliver all our standard Commerce needs and drive a higher standard of omni-channel experience”

Country Road Group

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“As soon as it went live, customers told us they find it easier to navigate and purchase”

Sacha Drake

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“We needed an eCommerce Partner but also a strategic partner that was prepared to work with us on an ongoing basis, with eStar that’s what we got”

Dan Adams, General Manager Brand
Stirling Sports

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“We wanted the experience for the customer to be exactly the same from the moment they search for a product online through to the delivery of their new sofa to their lounge room”

Natalia Trapl, Group Business Project Manager
Freedom Furniture

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“Without eStar we wouldn’t be fulfilling from stores. The technology has worked. We got a step change overnight. This was money that we were leaking out everyday and we stopped it almost immediately”

Dave Hughes, General Manager eCommerce and Customer Insights
Briscoe Group

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“eStar have met our expectations and the new Airpoints store is an important step in helping Air New Zealand to grow points redemption, partner retention and Airpoints brand perception. We are very happy with the initial progress with eStar and are looking forward to continuing the partnership and achieving even more”

Air New Zealand

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Case studies

Building amazing online experiences

When eStar was selected by David Jones as the enterprise eCommerce technology of choice (in 2019) to power the David Jones eCommerce channel, the requirements for eStar were broader than just providing world-leading technology. eStar was selected to provide the eCommerce technology.

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An expanding partnership

Fashion retailer Country Road Group has been an eStar client since 2010 when it launched its first eCommerce platforms for both Country Road and Trenery. Following the 2013 acquisition of the Mimco and Witchery brands eStar’s eCommerce platform was chosen after an extensive evaluation process.

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Solving store fulfilment with eStar

Fulfilment is one of the most critical steps in the eCommerce customer journey. Briscoe Group approached eStar to help solve their store fulfilment challenges and the result was a new Order Management and Fulfilment module. Its improved delivery times and customer satisfaction.

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Distribution challenges solved with eStar

Freedom Furniture has been in New Zealand for 23 years. The company has 15 stores throughout the country including four franchise locations. These stores are mainly in more densely populated urban cities and towns. Most stores are located in the North Island.

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Loyalty and beyond with eStar

Air New Zealand went live with eStar eCommerce in 2019. The new loyalty store allows Air New Zealand and their Airpoints programme to build sustainable leadership as New Zealand’s most valuable loyalty scheme with a world-class eCommerce store making loyalty redemption seamless.

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Driving customer acquisition with eStar

Bed Bath & Beyond went live with eStar eCommerce in 2018. Online sales improved immediately, and sales performance has already seen significant growth over the previous year. The new digital store allows for their entire range to be presented online.

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Franchising and eCommerce work together at Stirling Sports

Franchise business models have unique and specific requirements. These requirements can cause a degree of complexity when it comes to eCommerce. eStar has designed and built a comprehensive solution to tackle this complexity.

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A Smart Move

Paul Carroll migrated from Magento to eStar eCommerce in late 2019. The smooth transition from an ageing solution to one that sets Paul Carroll up for future growth across four sites has been a smart move. The new sites give Paul Carroll the technology, partnership and confidence to grow digitally.

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Sacha Drake goes responsive with eStar

Confronted with customers increasingly clamouring for a better mobile experience, fashion retailer Sacha Drake looked to its eCommerce provider eStar for a solution. By implementing a responsive site, the company has met the demand from customers.

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100% Appliances boosts digital business with eStar

Recognising that its online presence was essential to the operation of over 50 nationwide franchise-owned stores, 100% Appliances looked to eStar to deliver an innovative online presence that met the needs of its members and customers.

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